Frequently asked questions

1. Customization & Design

Q: How can I customize my product?
A: Simply choose your desired product and enter your customization details—such as names, dates, or messages—using our intuitive design tool.
For products that support previews, you’ll be able to see a live preview so you can adjust your design before completing your purchase.

Q: What types of products can I customize?
A: Soloforu offers a wide range of customizable products, including acrylic decorations, home décor, and jewelry.
You can add names, heartfelt messages, special dates, or unique icons to make each product truly yours.

2. Orders & Payment

Q: What payment methods do you accept?
A: We accept most major credit and debit cards through secure and trusted payment gateways.
Some products may also support PayPal or other local payment options—please check the checkout page for details.

Q: Can I change or cancel my order after placing it?
A: Once an order is placed, production often begins immediately. Please contact us as soon as possible—if your order is still in the design or production stage, we will do our best to assist.
Once the item has been shipped, changes or cancellations are no longer possible.

3. Shipping & Delivery

Q: Do you ship to Sweden and internationally?
A: Yes! We ship throughout Sweden and worldwide. Delivery times vary by region—please refer to our Shipping Policy for estimated delivery times and shipping costs.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking information.
You can also track your order through your account or via the “Track My Order” section on our website.

4. Returns, Refunds & Damages

Q: What if my order arrives damaged or incorrect?
A: Every product is inspected before shipment. If your item arrives damaged or does not match your order, please contact us immediately with photos and your order number—we will resolve the issue promptly.

Q: Can I return a customized product?
A: Due to the personalized nature of our products, most customized items cannot be returned.
Exceptions are made only in cases of manufacturing defects or errors on our part. Please refer to our Return & Refund Policy for full details.

5. Design Help & Tips

Q: Do you have any tips for creating a great personalized design?
A:

  • Keep text short and clear to ensure readability

  • Carefully review the preview—check spelling, layout, and alignment

  • Use contrast wisely—light text on dark backgrounds usually works best

Need more help? Feel free to contact us—we’re happy to offer design suggestions!

6. Account & Privacy

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account gives you access to order history, faster checkout, and easier tracking.

Q: How do you handle personal data?
A: Your privacy is important to us. We collect and process personal data only as necessary to fulfill orders or improve our services, always in compliance with GDPR and applicable privacy laws.
Please see our Privacy Policy for full details.

7. Support & Contact

Q: When is your customer support available?
A: Our email support is available Monday–Saturday, 9:00 AM–5:00 PM (Swedish time).
Need a faster response? Our live chat is available 24/7—just click the chat icon.

Q: I can’t find the answer I need—how can I get help?
A: No problem! At the bottom of this page, you’ll find quick links to our contact, shipping, refund, and tracking pages.
If you’d like us to call you back, simply write “CALL ME” in your message and we’ll reach out during our support hours.